Privacy Policy

1. Information We Collect

When you place an order or contact us, we collect the information you provide, including your name, phone number, customer category, delivery location and any delivery instructions you share with us.

2. How We Use Your Information

We use your personal information to:

• Process and fulfill your orders.
• Arrange and complete deliveries to your location.
• Contact you via phone or WhatsApp regarding your order.
• Respond to your enquiries and provide customer support.
• Improve our products, services and website.

3. Legal Basis

We process your personal information with your consent and as necessary to fulfill your orders, in accordance with the Kenya Data Protection Act, 2019.

4. Sharing of Information

We do not sell your personal information. Your information is shared only with the Fresh Drops team members and delivery personnel who need it to fulfill your order.

5. Data Retention

We retain order and enquiry records for as long as necessary to serve you and to meet our legal and business record-keeping obligations.

6. Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us.

7. Security

We take reasonable measures to protect your personal information from unauthorized access, loss or misuse.

8. Contact

For any privacy questions or requests, contact us at info@freshdrops.co.ke or call +254 737 500699.